Online Return Process
Bought Parts Online?
Hi, I’m Jacob and I can help you with your online return. There’s just a few steps we need to follow to process your return.
Email me
jgarcia@enginetech.com
Call me
(800)869-8711 ext. 206
Online Return Process
Enginetech understands there may be situations where you need to return a part or parts to us. Please find following the steps to ensure you receive an expeditious credit to your account:
Returns to our Dallas warehouse
For returns to our Dallas warehouse or one of our nationwide distribution centers, call Jacob Garcia at (800)869-8711 ext. 206 to obtain a valid return authorization number (RGA#).
RGA#
Write the valid RGA# clearly on the outside of the shipping box.
Resalable Condition
Parts must be either new or in resalable condition (cannot be installed or dirty and must be in original, packaging with no writing on product box).
Obsolete or Discontinued
Parts cannot be returned if they are obsolete or have been discontinued.
RGA# Time Period
Your RGA# is only valid for 30 days. Your parts must be returned/received within this time period to receive credit.
Provided your RGA number follows the guidelines above, your credit will be processed within 24 hours. Failure to comply with this policy will result in a delay of credit or return of parts to sender.
Still Have Questions?
If you are still unsure of how to begin your online return process, then please call Jacob Garcia to assist you. You can also chat in real-time with a sales expert by clicking on the chat icon at the bottom right corner of your screen.
(800)869-8711 ext. 206
Our Info
- 1205 W Crosby Road Carrollton, TX 75006
- Phone (972) 245-0110
- Sales (800) 869-8711
