The Best Warranty Claim Is the One That Never Happens.

Warranty claims are expensive. Not only because of replacement parts—but labor, reputation, freight, and customer confidence.

By investing in rigorous testing and quality control processes, businesses like Enginetech aim to minimize defects and ensure that products meet high standards before they reach consumers. Additionally, enhancing customer support services can help resolve issues more efficiently, thereby preventing unnecessary returns.

Here are some tools you can utilize to help your customers avoid the need to submit warranty claims.

The Top Five Issues Behind Warranty Claims:

• • Improper bearing clearance
  • Incorrect torque
  • Contamination
  • Improper lubrication
  • Component mismatch

Incoming Inspections Matter!

Many failures start before assembly. It’s important to have a strong QA program in place, such as the Enginetech QA process. Our onsite engineers check each part in our extensive product catalog, measuring and testing to ensure each part meets the highest materials standards.

Incoming parts are inspected for:

• • Surface finish
  • Internal and external diameters
  • Thread condition and gauge
  • Oil passages
  • Spring pressure
  • Surface damage
  • Component Dimensions
  • Lifter hardness
  • Camshaft profile
  • Piston dish volume and pin diameter
  • Ring groove diameters/height
  • Metallurgy
  • Wall thickness
  • Visual comparison to OE specs

And much more!

Documentation Protects Everyone

Recommend recording:

• • Measurements
  • Torque values
  • Bearing clearances
  • Ring gap
  • Photos
  • Serial numbers

This helps identify patterns, highlights potential issues, and ensures your suppliers are delivering consistency.

Why Standardized Procedures Can Outperform Experience Alone in YOUR Shop:

Experience is one of the most valuable assets in any engine shop. Veteran builders develop an instinct for spotting problems, anticipating issues, and making informed decisions that only come from years at the bench. YET even the most experienced professionals are human.

A documented process doesn’t replace experience, rather it reinforces it. By following the same inspection and assembly steps for every engine, shops create consistency regardless of who is performing the work or how hectic the day becomes. Standardized procedures also make it easier to train new technicians, maintain quality as a shop grows, and to troubleshoot issues if they arise.

Perhaps most importantly, consistency builds trust. Customers expect every engine to meet the same high standard, not just the ones assembled by the shop’s most experienced technician.

Partner With Your Supplier!

Enginetech offers our customers technical support, application guidance, and reliable documentation. Ensuring your rebuild is successful the first time.

You see, most warranty claims begin long before first startup. Inspection is your least expensive insurance policy. Consistent quality, technical attention, and the superior customer service you deserve – that’s the Enginetech difference!