Great Customer Service Begins with Knowledge
Enginetech Engineer, Will Pollard, began hosting monthly engine workshops this year to teach new, inexperienced teammates the basics. The classes are open to anyone at Enginetech who is interested in learning more about the engine parts we sell, and how they fit together in the internal combustion engine. Class topics include engine anatomy, functionality, and part-specific FAQs. This allows our sales team to be credible, and truly understand our customers when speaking with them, a major benefit that few competitors manage to provide their customers.